Electric Tobacconist – Is There Still Time To Turn Around And Re-Proceed With The Order?
The Electric Tobacconist is among the leading UK online electronic cigarette stores selling a number of the top brands of vaporisers and e-cig products available. They are located in the heart of Cornwall in the South East of England. There are plenty of other leading brands of electronic cigarettes available like the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to provide the most effective in vaporisers and electric cigarettes, in stock and ready to sell. Their focus on quality over price makes them one of the popular online vaporisers and e-cig shops in the united kingdom. They are constantly updating and improving upon their e-commerce facilities in order that customers can easily choose the products that best suit their needs and budgets.
There are unfortunately delays due to capacity issues in terms of the Electric Tobacconist. However, this is something that they’re actively working to resolve. In July, they received additional capacity and today they boast a 2.5kVA power supply. This should assist in improving the reliability of these services, although there are occasions that the issue does present itself. This however rarely happens, as the staff is definitely extremely friendly and helpful, answering any queries or concerns that customers may have quickly and without hassle. The staff does make sure that the customer is fully satisfied with the products that they are ordering, prior to the order is dispatched.
During a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely influenced by which country the vendor is situated in, as there are delays due to international shipment times, plus the time taken for the vendor to send the goods over. This then affects Juul Compatible Pods the speed of which they can process the orders, along with the amount of stock they have on hand. They are attempting to enhance their speed of service, so that they can cope with increased demand and reduce the quantity of time it requires them to fill orders and dispatch them to their customers.
Whenever we visited Brightpearl, they had approximately fifty products available, which was significantly lower than some other online stores. Additionally it is likely that they are experiencing higher demand than various other online stores, which could explain the difference to be able volumes. However, despite this, they were still very prompt in their service, with one member of the team even greeting us once we entered the shop.
The staff provided excellent customer support, helping us to understand the many products that they sold, including their relative merits. We were even offered the chance to buy a few what to test out, although we’re able to not sample them all. There was no customer service phone number, so we were left with the friendly and helpful staff of Brightpearl to handle. Once we had bought a few items from them to test out, we were then able to contact them to learn how fast they would deliver the items to your home. They delivered quicker than most e- cigarette or vaporizer companies, but it seemed to be determined by how fast we were ready to wait.
As a result of overwhelming number of orders they are currently experiencing, they are now experiencing unprecedented degrees of traffic in their stores. Actually, they are still having issues with slow-moving delivery vans, which are causing significant delays operating. Due to this, they’re only processing orders under emergency conditions. They are also implementing further automation in order to increase efficiency and save their staff time. In the mean time, they’re happy to welcome back regular customers that have recently ordered from them, provided that they are making an extra purchase or two through “extras.”
Customer support is the number 1 issue that we always want to see first when dealing with an online vendor like this. We were very impressed with how promptly our request of a refund was handled. We were also very pleased to learn that we didn’t have to pay for a second opinion or to contact other customers regarding our concerns. Actually, the complete process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this particular company’s customer service and would recommend to anyone who is currently experiencing issues with their order fulfillment. In the future, we will continue to keep an eye on things like the electric tobacconists which are experiencing severe delays because of an influx of orders. We will also continue to monitor the electric marketplaces as a way to determine the quality vendors which are currently experiencing issues. Ultimately, it seems that everyone is noticing that the grade of the products in the electric marketplace has dramatically increased. Hopefully, this can continue to prove to be true for the future. However, we will continue steadily to monitor the situation since it evolves.